Labeling of Alcoholic Beverages

Seller	Chill Factory Ltd.
Name of Operations Manager	Masashi Suzuki
Address	1-17-7 Minami-Rokugo, Ota-ku, Tokyo 144-0045
Phone Number	03-3733-0530 (Operating Hours: 10:00 AM - 6:00 PM / Closed on weekends and holidays)
Email Address	chill@soleil.ocn.ne.jp
Selling Price	Please refer to each product page.
Additional Fees	Shipping fee (1200 yen nationwide. Free shipping for purchases of 6 bottles or more) Bank transfer fees (depending on your financial institution)
Payment Methods	Credit card (VISA / Master / JCB, etc.) Bank transfer (advance payment)
Payment Deadline	Bank transfer: Within 7 days of placing your order
Product Delivery Time	Products will be shipped within 3 business days after payment confirmation (excluding weekends and holidays).
Returns, Exchanges, and Cancellations	We do not accept returns or exchanges unless the product is damaged or defective. If you receive a defective product, please contact us within 7 days of receipt.
Return Shipping Costs	In the case of defective products or incorrect delivery, we will bear the shipping costs. We do not accept returns or exchanges due to customer's convenience.
Sales Quantity Restrictions	Sales may be restricted depending on product stock availability.
Alcohol Sales	We hold a retail alcohol sales license for mail order and sell alcoholic beverages. We strictly prohibit the sale of alcoholic beverages to minors. The sale of alcoholic beverages to individuals under the age of 20 is prohibited by law. We will ask for age verification when you place an order.

Alcohol Sales Manager Information

Name and Location of Sales Office	Chill Factory Ltd. 1-17-7 Minami-Rokugo, Ota-ku, Tokyo
Name of Alcohol Sales Manager	Masashi Suzuki
Date of Alcohol Sales Manager Training	July 25, 2024
Next Training Deadline	July 24, 2027
Training Provider	National Retail Liquor Dealers Association

 

Underage drinking is prohibited by law.